Drink Pouch Brigade

Drink Pouch Brigade FAQ

General Information & Signing Up

What is a drink pouch? What kinds do you accept?

Who can sign up for the Drink Pouch Brigade program?

What do we need to sign up for the Drink Pouch Brigade program?

We signed up for the Drink Pouch Brigade program, but I haven't received a confirmation email. What do I do?

Sending TerraCycle your Kool-Aid & Del Monte Drink Pouches

How do we send you the drink pouches we collect?

How many mailer bags do you send us?

Can we get more than 4 mailers and labels at one time?

How many drink pouches can we put in each Drink Pouch Brigade bag or return mailer?

Do you need any information beside what’s already on the UPS label?

Do we have to pay for shipping?

Where do we take our return shipments?

Why do some of the Drink Pouch Brigade bags we receive seem used?

Collecting Drink Pouches

What do we need to know about the drink pouches we return?

Do we have to remove the straws from the pouches?

How does our charity receive donations from our collections?

When does our charity receive the donations from our Drink Pouch Brigade?

How much do you pay per drink pouch?

Is there a limit to how many drink pouches we can redeem?

Subscribing and Unsubscribing

Do we have to re-register each year?

What do we do if our contact person or other information changes?

Our organization is finished collecting drink pouches. Can we unsubscribe?

How do we get answers to other questions we may have?

How can we contact you directly?

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General Information & Signing Up

What is a drink pouch? What kinds do you accept?

You can see here a picture of Canadian Kool-Aid and Del Monte drink pouches that we accept. We donate $.02 to your chosen charity for each empty Canadian Kool-Aid and Del Monte pouch you send to us. N.B.: Please do not confuse drink pouches with drink boxes. We cannot accept drink or juice boxes.

Who can sign up for the Drink Pouch Brigade program?

We welcome anyone from almost any organization to join in our recycling efforts! Note that our program is not designed to accommodate recycling centres.

What do we need to sign up for the Drink Pouch Brigade program?

Signing up for the TerraCycle Kool-Aid & Del Monte Drink Pouch Brigade program is easy! (Note: for information about privacy issues, please visit our Privacy Policy Page at www.terracycle.ca/privacy)

First, you need to select a contact person for your organization or group. This person must be an adult. They register their contact and mailing information on our sign up page. They also respond to emails and other communications and may contact us at any time if there are questions at customersupport@terracycle.ca

Next you need to register information about the charity to receive the donations from your Brigade. There are two general kinds of charitable recipients: non-profit community organizations like schools, church groups, sports clubs and the like; or charitable organizations like social, environmental and other charities currently registered with the Canadian Revenue Agency (e.g., Nature Canada).

Finally, your contact person will activate your account by responding to the email we send as soon as you submit your registration information.

And now you are ready to start collecting empty drink pouches!

We signed up for the Drink Pouch Brigade program, but I haven't received a confirmation email. What do I do?

Try signing up again and check to see that your contact email address is entered correctly. If it is, check your spam folder for an email from customersupport@terracycle.ca and mark it as “Not spam” or “Not junk”.

If all else fails, send a quick email to customersupport@terracycle.ca and we will complete your registration. This process takes a little longer depending on demand.

Sending TerraCycle your Kool-Aid & Del Monte Drink Pouches

How do we send you the drink pouches we collect?

Once your account is confirmed, you can order your shipping materials to be sent to you by postal mail OR by email.

By POSTAL MAIL, it normally takes 1 to 2 full weeks to receive your first set of mailer bags with prepaid UPS return labels. We mail these bags via Canada Post from Toronto, so shipping times will vary depending on your location. If you have not received your bags after two weeks, send us a quick email to customersupport@terracycle.ca..

By EMAIL, you receive your prepaid printable UPS return label almost instantly.

This method enables you to print out UPS shipping labels to attach to your return packages any time. It also allows you to reuse mailing envelopes or shipping cartons you may have on hand.

How many mailer bags do you send us?

By POSTAL MAIL, we send you 4 labels and 4 collection bags, each of which can hold at least 100 drink pouches. We will ship you 4 more collection bags once you return at least 2 bags full of drink pouches back to us.

By EMAIL, you can print out a new prepaid UPS return label any time you need one. (NOTE: each label can only be used once.) This also lets you reuse any mailers or cartons you already have on hand to send us your drink pouches. You’ll be TerraCycling!

Can we get more than 4 mailers and labels at one time?

Because of the number of participants, we are unable to handle special requests. See below for larger return shipments.

How many drink pouches can we put in each Drink Pouch Brigade bag or return mailers?

Each collection bag easily fits at least 100 drink pouches, but you can always pack in more, up to 300 or 400. You can also put up to 1000 drink pouches in a carton and attach one of your prepaid labels on that.

Do you need any information beside what’s already on the UPS label?

Please always indicate the number of drink pouches in each return shipment on the outside label. All the other information is associated with your UPS label code.

Do we have to pay for shipping?

Not at all! All the mailer bags are sent to you at our expense and come with prepaid UPS return labels which will bring the drink pouches back to our factory so that we can make new TerraCycle products! You win, we win, and the environment wins.

Where do we take our return shipments?

Drop your return shipments at any UPS Drop-Off location. To find the one nearest you, visit www.ups.com/dropoff_CA/?CLIENT_ID=UPS_CAN25&loc=en_CA&WT.svl=PNRO_L1. (Note: your label is rated for only 1 (one) pound of weight, but UPS, in support of this program, has agreed to accept these labels for larger-sized shipments.)

If your location already has regular UPS deliveries and pick-ups, you may simply give your Brigade package to the driver.

Please do NOT call UPS for special pick-ups. This service is not available for Brigade shipments.

Why do some of the Drink Pouch Brigade bags we receive seem used?

TerraCycle is all about recycling and so we reuse everything and anything we can! This obviously helps the environment. If you are reusing cartons or other shipping materials you have at your site, so much the better for the environment! We try to reuse or recycle these whenever possible.

Collecting Drink Pouches

What do we need to know about the Kool-Aid and Del Monte drink pouches we return?

We ask you to make sure the drink pouches you send us are flattened and as dry as possible for a variety of reasons. For example, it is wasteful of money (and carbon) if we are charged for the extra weight or volume of your packages. Furthermore, it is not good to have the packages dripping on other people’s mail and causing damages we may be expected to pay for. Get all your participants to help out. If each of them brings in empty, dry pouches, you’ll be way ahead.

Check your account online for feedback on your drink pouches, tracking your donation progress, and other relevant information.

Do we have to remove the straws from the pouches?

Yes, please remove and discard the straws from your empty drink pouches.

How does our charity receive donations from our collections?

When does our charity receive the donations from our Drink Pouch Brigade?

Cheques are mailed to your charity twice a year, in June and December. We calculate the amount of your cheque based on the total number of pouches you’ve sent us up to one month before the donation cheques are issued (in other words, your total returns in our possession by the end of April or end of October).

How much do you pay per drink pouch?

The Brigade program pays $0.02 (2 cents) for each Kool-Aid and Del Monte juice pouch you send us.

Is there a limit to how many drink pouches we can redeem?

Currently there are no limits. However, please keep in mind the realities of the 1-2 week processing and shipping times. This program is designed for low- to moderate-volume, steady streams of drink pouches. It’s better to send us one bag every week or so, rather than 4 bags all at once.

Subscribing and Unsubscribing

Do we have to re-register each year?

Quite simply, no. Once you register, you and your organization info will be active until further notice.

What do we do if our contact person or other information changes?

The contact person on record will need to enter the changes for the new contact on your account. Once that is done, the new contact will receive all communication about the program. Similarly it is possible for the registered contact person to change charity information.

Our organization is finished collecting drink pouches, can we unsubscribe?

To unsubscribe, return all the bags you currently have with your remaining drink pouches and then visit your online account to unsubscribe. Your account will be credited for all returns.

How do we get answers to other questions we may have?

How can we contact you directly?

Please contact us by email at customersupport@terracycle.ca or call toll-free at 1-866-967-6766.