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Cigarette Waste Brigade® - FAQ

What kinds of waste are acceptable?

We accept all parts of extinguished cigarettes, cigarette filters, partial cigarettes, cigar stubs, outer plastic packaging, inner foil packaging, rolling paper, and ash.

Please note: We DO NOT accept the cardboard packaging of a cigarette box. Instead, you may recycle these through your municipal recycling program.

Who can sign up for the Cigarette Waste Brigade?
We welcome anyone from almost any organization to join in our recycling efforts! There are some practical considerations your organizations should keep in mind. For example, our program is not designed to accommodate recycling centers.
What do I need to sign up for the Cigarette Waste Brigade?

You will need to provide:

  1. A contact person (over 19 years old) to oversee the Cigarette Waste Brigade at your location
  2. A valid e-mail address
  3. A valid mailing address

If you choose to redeem your points towards a non-profit or charity of your choice, you will also need the mailing address and contact information for the charity.

Note: for information about privacy issues, please visit our Privacy Policy Page here.

Can my organization sign up more than once?
No. Each individual and organization can only have one Cigarette Waste Brigade account. Any additional accounts will be suspended. However, more than one brigade can benefit a single charity or not-for-profit organization. If you have any questions please contact customersupport@terracycle.ca.
What if my information changes or needs to be updated?
If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1 800 758 2943 or email customersupport@terracycle.ca.
Is there a minimum/maximum amount of waste to collect before my charity will receive a cheque?

You can redeem your points at any time for one of TerraCycle's charitable gifts, or towards a cash donation (cheque) to any non-profit or charitable organization. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation.

Cash donations are mailed directly to the charity, twice a year in June and December.

All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.

I've sent collections in to benefit a charity. Why didn’t I receive a cheque?

You must redeem your points for a cash donation via your account in order for a cheque to be disbursed to the charity of your choice. Please note, there is a minimum of 1,000 points or $10 needed for each cash donation.

Cash donations are mailed directly to the charity, twice a year in June and December.

All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.

I forgot to select a charity during sign up. Can I still select one?

Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.ca and click on the "MY IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the checkout process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities.

You can also call 1 800 758 2943 or email customersupport@terracycle.ca with the charity name, address and contact person.

Do I have to pay for shipping?
Nope! You will be able to print pre-paid UPS shipping labels from our website through your online account. This will bring your Cigarette Waste Brigade collections back to us to be recycled into TerraCycle other products! You win, we win, and the environment wins!
How do I ship the cigarette waste back to TerraCycle?

To collect and ship for the Cigarette Waste Brigade from home, simply empty the contents of your ash tray into a re-sealable plastic bag, disposable plastic container, plastic shopping bag, or garbage bag. Please make sure that the cigarettes are fully extinguished. Do not dump your cigarette waste directly into the shipping box, and do not use paper bags or envelopes to collect your waste. Ship your collections to TerraCycle by downloading a pre-paid shipping label from terracycle.ca. Affix the pre-paid postage label and call UPS for a next business day pickup at 1 800 PICK UPS.

To collect and ship for the Cigarette Waste Brigade at your office, restaurant, or other business establishment, just empty the contents of your ash receptacle into a sturdy trash bag or thick garbage liner.Please make sure that the cigarettes are fully extinguished. Do not dump your cigarette waste directly into the shipping box, and do not use paper bags to collect your waste.Ship your collections to TerraCycle by downloading a pre-paid shipping label from terracycle.ca. Affix the pre-paid postage label and call UPS for a next business day pickup at 1 800 PICK UPS.

Is there a limit to how much waste I can send in?

There is no limit to the amount of packaging you can send in. We ask that you fill a box with a minimum of 3 pounds of cigarette waste before shipping. As long as you have been sending in a slow, steady stream, you are doing well.

I checked my status. Why is it incorrect?
Please check back frequently to see your status update. If there is a serious problem with collections/donations status please call Brigade Services at 1 800 758 2943 or e-mail customersupport@terracycle.ca.
How much will my organization be paid for the Cigarette Waste Brigade?
Each pound your location sends in will earn 100 points, or $1.00 to the non-profit of your choice. Remember, you must meet the shipment requirement of at least 3 pounds to receive your TerraCycle points.
We are done collecting for the Cigarette Waste Brigade, can we unsubscribe?
To unsubscribe, please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Cigarette Waste Brigade.